How do I manage my security deposit (especially if I need to charge my guest after their trip)?

Above all, it’s important to be communicative and transparent with your guest so they know exactly what’s happening with their deposit. Here are your options:

1. Hold the entire security deposit: This gives you time to estimate the charges needed upon return.
2. Claim the entire security deposit: If charges exceed the security deposit amount, be sure to select this option. This will withhold the entire amount from the guest.
3. The security deposit will auto-release if no claim is filed after 7 days. No action is needed by the host.
4. If a claim is indicated within the 2-day timeframe, the security deposit will be retained for 30 days instead of 7.
5. If a host wishes to release the deposit earlier, they can contact us at [email protected] or 1-877-723-7232.

All claims to a security deposit by the host are subject to a 2.95% payment processing fee.

If there are variable add-on costs or fees that need to be charged once your guest returns, follow the steps below:

1. Go to your Bookings
2. Select the applicable reservation
3. Click “Collect fees”
4. Set the amount you are charging