Commentaire

6 avis

(5)

Jeff T.

5août 2024

I cannot say enough about how amazing it was to rent from Jay and Staci! From the moment we connected they were both eager to communicate with us and make sure our trip was one would remember. They answered all of our pre-travel questions and were flexible with our timing of the trip. When we arrived to pick up the RV, they were detailed in their explanation of how everything inside and outside of the RV worked, which as first-times, set our minds at ease! They even provided us with an amazing gift baskets of treats and trinkets for our trip! Staci was available pretty much 24/7 when we had questions. The RV itself was spacious enough for for grown adults to enjoy an amazing weekend together. All the amenities provided inside and outside the RV were easy to use! If you are in the Richmond area and are thinking of renting an RV, Jay & Staci are the perfect fit for you!! We cannot wait until next year!!

Gary undefined.

5janvier 2023

My older brother died suddenly in February of 2022, so I knew that Christmas was going to be tough for my family back in Arkansas. I live in Virginia so we're not around the rest of my family. I was in the Navy for almost 30 years and hadn't been back to Arkansas for a Christmas in about that same amount of time. I wanted to have my whole family together this year, or what remains of it. The best way I could figure to get us all together at the same time would be to rent an RV and drive it in. My wife has significant medical issues so I couldn't leave her alone while I went into Arkansas by myself so I thought I'd take her, my 16-year-old son, my adult stepdaughter and my 2-year-old Pug Franky.
I searched through all of the RVs on the site and Jay and Stacy's was the most accommodating for our trip. It looked nice inside and out and had a few amenities that I thought were pretty cool (a back porch and hammock swings.)
Stacy called and spoke to me on more than one occasion and was able to identify that I wouldn't be able to take the RV back to my condo since most HOAs don't allow an RV to be parked in the area. They were about 100 miles away from Virginia beach and allowed me to come in the day before our trip to bring some items and go over all of the RV since this was my first time ever renting, driving, or using an RV. They were very thorough and left me with a binder and their phone number in case I needed anything along the way.
The day I came in to get the RV, they decorated it with Christmas lights and left us a basket full of goodies for us and the dog. I thought that was such a kind, an above-and-beyond gesture that I wasn't expecting.
I did call them almost every day of travel on the way into Arkansas and they were more than helpful. We had some issues, such as when I made the turn too sharp in a gas station and dented the cover over the generator. They didn't react in a negative way and I called them immediately to report it. I felt terrible for it since they had trusted me with their RV and that happened but they never shamed me for it, for which I was very grateful
Then we got into Arkansas and freeze happened, which froze and burst the water lines such that I couldn't hold water in the tank or prevent it from leaking when hooked up to City water. Thank God my Dad knew someone who got it fixed for us.All this to say, that I normally hate Christmas, I hate everything about it from after Thanksgiving until January 2nd. I've hated it for almost 30 years and wondered why. It is not supposed to be about gifts, it is. It was supposed to be about the birth of Jesus, it's not the world that removed Him from Christmas (I didn't). It was because I didn't have my whole family together during that time. This year, we did and Jay and Stacy helped to make that prayer come true. God was involved, He helped me drive that giant thing through the applications at night with Semi-trucks passing and pushing me almost off the road. Also, when I came to get the RV the day of the trip they had decorated it for Christmas with some lights and a sign as I had mentioned before, and that was the first time in almost 30 years that when I saw Christmas decorations I didn't get a lurch of pain in my stomach. Jay and Stacy didn't just take a chance to rent to a first-timer, they acted like an extension of my family and virtually went with us on the trip to make it a success.

Karl H.

5septembre 2022

réponse de Jay and Staci

I just reviewed you and had no clue you had reviewed us! Haha! Thankful for y’all and taking care of our Outlaw! We are so happy you enjoyed your trip and had a memorable experience! I can’t say enough good things about y’all bc you’re pretty awesome! You are always welcome back and we hope to stay in touch! Good people with good hearts! You’re family now! ;-)

Molly a.

5août 2022

réponse de Jay and Staci

Thank you for rating your experience renting our RV! So nice meeting y’all and we appreciate you taking care of our RV! We hope to see you again!

Justin R.

5août 2022

Great trip, great RV, great hosts! Very flexible and accommodating, RV was packed with everything you might need to just pick up and go. Highly recommend.

réponse de Jay and Staci

Thank you so much for your feedback! We are so happy you enjoyed your experience with us! You guys were great to work with and we appreciate you taking care of our RV! Y’all are welcome back anytime!

Christina R.

5juin 2022

I am so lucky I chose the RV that I did. Thor Outlaw was so clean, organized, stocked with essentials and even gifts for my little ones. It was easy to make yourself at home. They answered any questions immediately no matter how silly they may have been I have never rented in a RV before but Staci and Jay were so helpful and easy to talk to. They taught us about hookups at a campsite and made sure our experience was perfect. Renting was a gift for my parents and they had a great time. Totally reccomend this RV for anybody. At one point it was 4 adults and 2 kids and had room to spare. AC was like a nice hotel room and TV's everywhere. 4 TV's total I think it was.