20 avis
(4.6)Sarina L.
1mai 2025
PLEASE READ THIS REVIEW BEFORE BOOKING. Save yourself the trouble of booking with Alex! His posting does not depict an accurate picture of "luxury" as he advertises, he is rude and attempting to secure extra funds through random fees. First, Alex informed me 5 days before that he could not deliver the vehicle-fine. We arranged to pick it up. When I asked what time was best, he said "anytime after 11 am". No mention of an early pick-up fee. As soon as we pick it up, I get a $100 fee for early pick up. When I asked him about it and why he didn't inform me prior to, he said it was already shown in the description. There was no indication of a time on the post. There were a number of things that were nonfunctional or broken. It was also unclean as it had an odor on the inside, and from the outside it had many dirt marks and scratches. It was obvious there was little effort in the clean up prior to us using it. We had to delay our trip multiple times because of major safety hazards and inconveniences. After further inspection, we found the tires to be low in air. We had to wait for the following morning to have the tires inspected and air added. The generator was not working, leaving the passengers with no air conditioning. When attempting to resolve the issue, he was not readily available and left us with options that would have delayed our trip even more and risk us losing reservations. He never instructed us on how to use starlink, and I was unable to use this purchased feature. Alex, sent us a general youtube video on how to use the RV, and never physically inspected the vehicle with us upon pickup or delivery. Instead, he had a friend give us the keys, and instructed us to drop it off in a random residential area around his office. Alex then proceeded to charge us a late drop off fee as we struggled to find parking in a busy San Diego area. He took from my security deposit for the costs of gas and a propane refill, even though we filled the tank prior to delivery and only received it with half a tank. Worse off, he was VERY unapologetic about every inconvenience and continued to include fees. To make matters worse, he attempted to blame some damages on us and hold us financially responsible. Luckily, I took thorough videos and took photos of the vehicle and documented our conversations. We had a terrible experience and it was even more difficult dealing with all these mishaps along with traveling with two small children. I am in the middle of filing a dispute with Outdoorsy as he is not willing to work with me, and I believe his vehicle has MAJOR SAFETY HAZARDS and needs to be inspected thoroughly before another person or family rents this vehicle with him. If you do want to take this risk or have already made a reservation, demand that you inspect the vehicle together (thoroughly) and take many photos of the condition, and document this. I am honestly very confused that he has received good ratings, and only hope no other person or family has to go through these troubles.
11 Photos soumise(s) par Sarina L.
Brian F.
2mai 2025
I would have thought that a full audit of the RV to make sure everything was in working order before renting it out would have been done.
A user manual would have saved us a lot of aggregation. The photos I have attached is the list of problems with the RV. If renters don’t tell the owner about things that aren’t working how is he to know what to fix.
It did get us there and back which was great.
A user manual would have saved us a lot of aggregation. The photos I have attached is the list of problems with the RV. If renters don’t tell the owner about things that aren’t working how is he to know what to fix.
It did get us there and back which was great.
3 Photos soumise(s) par Brian F.
Aaron L.
5avril 2025
Seth M.
5février 2025
The driving portion of the Delano was better than expected. Adaptive cruise, etc
David N.
5janvier 2025
Outdoorsy
0janvier 2025
The Host canceled the booking 3 days before departure. This is an automated posting.
Sean M.
5octobre 2024
Fantastic experience— great communication, smooth rental process and awesome RV
Juan B.
5septembre 2024
Great vehicle, great vacation
3 Photos soumise(s) par Juan Bernardo E.
Mary P.
5mai 2024
Chad L.
5mars 2024
Excellent from top to bottom.
Aaron U.
5février 2024
Great experience with this RV and Alex. The listing was accurate and the RV was perfect for our family of four road trip to Joshua tree and Sedona.
Outdoorsy
0février 2024
The Host canceled the booking 1 day before departure. This is an automated posting.
Ricardo F.
5février 2024
Alex was super responsive, patient with our questions, and has a beautiful RV!
réponse de ALEX
Thank you very much. I will gladly rent to you and your wonderful wife again anytime. Glad you enjoyed your trip.
Amanda S.
5janvier 2024
Alex was really great. The Delano was a perfect size for the trip we took. Had everything we needed and more. The tv and the wifi came in very handy to sneak in a little work time during some down time. Alex was super helpful and answered any questions I had right away.
Cindi W.
4décembre 2023
This was our first time to Rv. Alex was very responsive and helpful with all our questions. He kept saying it was easy and intuitive and he was right. Rv was in great condition. Surprisingly we figured everything out and even boondocked one night. Would rent from Alex again.
2 Photos soumise(s) par Cindi W.
Jennifer P.
5décembre 2023