15 avis
(4.4)Rory F.
4.5août 2021
We had a great trip and loved the camper. There are a few small things that could’ve been better such as checking tire pressure and ensuring grey water tank is empty prior to pick up, but overall very happy
Kevin S.
0août 2021
LEAVE LEAVE ! DO NOT RENT HERE. This man is no help at all and rents his vans just to make money off of you. We had nothing but problems with it, fridge broke down, no fridge at the end of the trip and we lost all our groceries inside, we had to buy a new cooler, all the locks were half dead, very difficult to open or close all the doors of the van, and at the end of the trip, the transmission broke down. We asked for help, assistance but he was very little or not present at all to help us, we had to manage as we could with the assistance (insurance). Insurance that you take thinking that you are covered, except that in reality, only the displacement of a technician is covered but not at all the repairs. His van is very poorly maintained, we were stuck on the side of the road all day waiting for the tow truck, we arrived at 1:30 am at his place, not a hello, excuse me for what happened, he did not care, not a commercial gesture from him, he told us to leave the keys and go back to bed quickly. On top of that, we called the insurance company to explain to them and to be compensated, Jacob said that he was going to make a gesture towards us for what happened and he never did anything of course. He is a crook, a thief.
Another thing is that Jacob, the owner, always deletes his google page to remove bad reviews from his customers and recreates one. What he doesn't know is that I work for a Google Premier Partner agency and I will gladly put my reviews back up every week if I have to so that you, the next customers, won't be in the same situation as us.
Another thing is that Jacob, the owner, always deletes his google page to remove bad reviews from his customers and recreates one. What he doesn't know is that I work for a Google Premier Partner agency and I will gladly put my reviews back up every week if I have to so that you, the next customers, won't be in the same situation as us.
réponse de Base
hey Kevin, I would like to address a few things here.
Danny C.
5juillet 2021
Yuriko H.
5juin 2021
Jacob's camper van has provided us with the most comfortable camping experience ever :) Thanks Jacob and Hannah for your help, we had an awesome trip!
réponse de Base
Thanks Yurkio, you and your daughters were wonderful! glad you had a great trip!
Kerrie P.
1.5juin 2021
We did expect that the camper would be better maintained than it was. We had trouble with the electrical system. The camper battery does not charge while driving, and it shook loose so that it also didn't charge when plugged in. Also, the water tasted awful, one of the very old roof vents blew off, many of the locks did not operate, the rear step fastening was a hassle and the camper was not very clean when we got it. We chose not to put bikes on the rear rack because the extension makes it very unstable. On the plus side, the owner was very responsive and brought a battery from Calgary to our campsite. The layout was also very livable.
réponse de Base
Kerrie, when you picked up the camper it was on a rainy day, the camper was immaculate until you tracked mud in with your bikes that you refused to mount to a rack on the back. You claim it was unstable but in fact you never even tried it, your husband said that you preferred to keep the bikes inside because “the bikes are worth more than the truck” this comment was a bad sign from the start. You took the camper out in severe conditions and broke things which i did not make you pay for. The rear steps were set up that way because you requested them to be and the electrical problem was caused by you refusing my advice on how to operate the unit even though you were inexperienced with rv’s. I drove two and a half hours out of my way to help you out of a bind you caused yourselves by ignoring the information I gave you. I also provided you with a backup generator free of charge. Your husband was determined to not have a good time from the beginning and made statements during pickup and when I helped you through your struggles that were both arrogant and unhelpful. Even when I tried to talk him through the simple solutions to the problems you encountered he stated that he didn’t understand how it worked but then proceeded to tell me what was wrong, incorrectly I must add. When he tired himself out I told him again what was wrong and when he finally listened it solved your problem in each instance. During this whole experience I was friendly, solution oriented and professional, I did not show my discontent with you for one second and helped you to the best of my ability. I cannot sympathize with this review when the following three rentals have been met with wonderful reactions without any alterations to the machine. On the plus side You we’re very kind in the wake of your husbands arrogance and I am sorry that you had a bad time in one of my campers. However this review is an unfair representation of the rental experience.
Jamie F.
5juin 2021
Jacob was excellent, responsive, helpful and flexible. He really went the extra mile and was able to bring the RV to my neighborhood and pick it up as well. We did have a battery issue with the RV and he had a temporary solution and then drove a new battery out to our campsite to fix the problem.
Ken L.
5mars 2021
Jacob is a cool guy and very helpful! The car is easy to drive and the camper has everything we need.
Larissa P.
4janvier 2021
Jacob was very easy to communicate with. We had a great trip. The truck camper was perfect for our backcountry ski trip.
4 Photos soumise(s) par Larissa P
Geoffrey E.
5décembre 2020
Great to have off the grid! Warm in the winter and great home base for skiing
1 Photo soumise(s) par Geoffrey E
Saurabh N.
5novembre 2020
We had an amazing experience with this Rig, from the minute we booked to dropping off. Jacob was friendly and answered all of our questions throughout our trip. For first time RV experience, it was so much smoother than ever expected. Don’t hesitate to rent this RV
Laura T.
4octobre 2020
Overall a great experience. The unit comfortably accommodates two people and is simple enough to use if you've never experienced RV living before. There a couple of minor glitches that we were able to work through. Owner flexibility with pick and drop off times was great and the furnace made the unit super cozy during colder fall evenings.
Hyo E.
4septembre 2020
Jacob was really quick with correspondence and super accommodating. The pick-up camper was the perfect adventure rig for our two-week tour of the Kootenays!
Zakary H.
5août 2020
Jacob is a super friendly and helpful guy to rent from. He showed us how everything worked and was very clear in his instructions. He really put our mind at ease about the whole rental process so that we could enjoy a stress free trip. He truly went above and beyond for us and I would highly recommend renting from him.
The trailer was clean and in good condition and everything worked as expected. There were no surprises over our whole 5 day trip. It was nice having a carefree adventure!
The trailer was clean and in good condition and everything worked as expected. There were no surprises over our whole 5 day trip. It was nice having a carefree adventure!
Lindsay
4juin 2020
Overall had a very good experience. Owner was very easy to communicate with and flexible in pick up and drop off times which was much appreciated. Unit was clean and had all the equipment we needed for our trip. We had one minor glitch but for the most part found everything quite easy to use. Furnace kept us nice and warm during cold nights.
Sydney
5mai 2020
The bike racks made bringing our bikes a breeze and the ski box doubles as storage and frees up space inside. The Basecamp 4x4 is the perfect adventure machine! The host, Jacob was friendly and helpful and the interior has been completely re-done with fun and modern decor. If your looking for a unique camping experience, this is the one. I look forward to renting this camper again!