56 avis
(4.9)Jeff C.
4mai 2024
Hi Blacksford. We had a good week overall, but we struggled with a number of issues:
1) The kitchen sink leaked at the faucet base. Always had water on the counter.
2) Hot water - we could never get hot water. We'd run the water to let it warm up, but that would use a lot of our water. We couldn't get the water to heat up.
3) Shower - never were able to use it because of the hot water issue. My wife was disappointed by this.
4) Headlamp - no headlamp was included, but we were charged for it.
5) No spoons were included in our equipment. We had to pick up some plastic spoons, but not the same experience. Suggestion: it would have been nice to have another serving spoon, a collander and another small pan (like a sauce pan).
6) Dump fee - we took care of this ourselves before returning the van, but got charged for the dump fee because we had initially checked this on the reservation.
7) Awning - we chose the Revel because it included the sider awning, but found out this wasn't operational when we picked up the vehicle. We did get a small credit applied because of the awning, but we would have selected another [larger] vehicle if we had known.
8) We're not sure why Blacksford doesn't provide some kind of written instructions with the vehicle for FAQ type of questions on various issues and settings. There's a lot to remember from the verbal briefing you get when you pick up the vehicle, and there are always a wide variety of things that come up during actual daily use that can't be covered in advance.
** We were hoping for some credit or discount based on these issues and the impact on our overall experience.
+ We did want to compliment Cindee, our service representative who helped us check out the vehicle . She was super responsive as questions came up during the rental.
Thanks,
Jeff Carr
1) The kitchen sink leaked at the faucet base. Always had water on the counter.
2) Hot water - we could never get hot water. We'd run the water to let it warm up, but that would use a lot of our water. We couldn't get the water to heat up.
3) Shower - never were able to use it because of the hot water issue. My wife was disappointed by this.
4) Headlamp - no headlamp was included, but we were charged for it.
5) No spoons were included in our equipment. We had to pick up some plastic spoons, but not the same experience. Suggestion: it would have been nice to have another serving spoon, a collander and another small pan (like a sauce pan).
6) Dump fee - we took care of this ourselves before returning the van, but got charged for the dump fee because we had initially checked this on the reservation.
7) Awning - we chose the Revel because it included the sider awning, but found out this wasn't operational when we picked up the vehicle. We did get a small credit applied because of the awning, but we would have selected another [larger] vehicle if we had known.
8) We're not sure why Blacksford doesn't provide some kind of written instructions with the vehicle for FAQ type of questions on various issues and settings. There's a lot to remember from the verbal briefing you get when you pick up the vehicle, and there are always a wide variety of things that come up during actual daily use that can't be covered in advance.
** We were hoping for some credit or discount based on these issues and the impact on our overall experience.
+ We did want to compliment Cindee, our service representative who helped us check out the vehicle . She was super responsive as questions came up during the rental.
Thanks,
Jeff Carr
Ben V.
5mai 2024
What a wonderful experience! We decided to rent with Blacksford due to the customer service. Starting with Miranda during the initial reservation and then working with Cindee during our trip was a joy! Any trip will have some bumps along the way. What matters to me is how those bumps are dealt with. Two thumbs up, 5 stars, excited to rent again.
Josh P.
5avril 2024
Evan F.
5octobre 2023
Cindee did an outstanding job walking us through how to operate everything in the RV and was helpful with all the questions we had. We will absolutely be renting from Blacksford if we are in the area again.
John D.
5octobre 2023
Ryan H.
5octobre 2023
We rented from Blacksford via Outdoorsy, and everything went very well. Cindee did a particularly excellent job taking care of us on both ends of our trip. Our RV was clean and was very well outfitted. We were very impressed and are already planning a return visit next year. Thanks so much!
James S.
5octobre 2023
An excellent first camper van experience for 8 days touring 4 national parks. The Winnebago Solis was the right choice for us as it was roomy, new, and had a level of comfort that a smaller van might have turned us off on the whole idea. Very easy to drive and park. I didn't risk navigating sandy beaches but otherwise had a blast boondocking off dirt trails; just take it slow. Van was very clean when we picked it up. Five stars for Cindee! She was fantastic. Really took the time to go over everything and made herself available to answer newbie questions while on the road. We didn't have many as it was so well explained in the beginning. The pick up and return experience is stress free and professionally handled. We felt very taken care of. My only suggestion if I had to make one would be to supply a salt and pepper shaker in the cupboard. We donated a few things on the way out in the spirit of leaving some 'van magic.' Hopefully others will do the same. Thank you Jonathan and Blacksford!
Chris A.
5octobre 2023
This company was absolutely amazing!! Their customer service was miles above what we expected. Cindee was a pleasure to work with and was always easy to reach when we had questions. She even picked us up from our hotel and took us back after our trip. In her personal car! I will definitely be back. Thank you so much Cindee! You’re a rock star!!
Thomas J.
3.5octobre 2023
Overall think Blacksford is great. However, had a number of issues on this trip. Truma heater for water and heating RV did not work.....Coleman Stove failed during trip, and we were not informed of the total height of unit (including Coleman A/C which probably adds another foot in height) and this contributed to accident of hitting an overpass. Again, love the company and have had flawless experiences in past, but this trip had some issues.
Allen S.
5septembre 2023
Absolutely seamless and phenomenal experience. They were extremely communicative and available for any of our needs. The vehicle was in great shape and performed well.
Marie M.
5septembre 2023
Loved it!!! First time driving an RV and Jeff at Blacksford did a super awesome job walking us through everything. Winnebago Solis camper was perfect. Communication during rental was great, and they even picked us up at the airport just prior to the rental and dropped us off at our hotel after the rental was complete. Would definitely recommend to anyone wanting to rent an RV in the regions they service. Will definitely use them again. Thanks so much for helping make our vacation so memorable!
Raquel S.
5septembre 2023
Kyle C.
5août 2023
Great van
Suyogya B.
5août 2023
Andres S.
5août 2023
David E.
5août 2023