To submit a claim, you’ll need to take pre-trip and post-trip photos and upload them to the app. Along with the photos, you’ll also need both the return and departure forms completed, signed, and on hand. The forms differ depending on whether your vehicle is driveable or towable.
To review the full process, please read our Protection Packages article.
A supplement is filed by the repair facility when the actual costs to repair a vehicle exceed the amount estimated in the preliminary appraisal. This may be due to freight charges for a part, damages found during teardown, higher labor rate for a specialized technician, etc. All supplemental charges are reviewed and validated by our licensed appraisal team to ensure that only the actual necessary cost of repair is being covered.