Membre OutdoorsyHôte depuis juillet 2020

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À propos de Joe and Angel locations de camping-car

We are a blended family of dirt bike riders. We have 6 kids ranging from 30 years old to 13 years old. Joe is an HVAC Journeyman. Angel works for Lifetouch National School Studios. We have been OHVing for 7-8 years now and look forward to adding water toys down the line. We love pets. We have 2 medium sized dogs, two cats, a guinea pig, a snake and a bird that rules them all.

Membre OutdoorsyHôte depuis juillet 2020

Communication

Taux de réponse 37 %Répond habituellement en moins d'une heure

1 camping-car à louer

Family Adventure Vehicle - Free Generator Use / Free Loading NightTravel trailerCouchages 624 ft
Cypress, CA
5 (1)

The day we brought her home.. Other Attitude 2021

Drawers and Cabinets contain dish ware, silver ware, and cook ware. Other Attitude 2021

Roomier than it looks.. Other Attitude 2021

Souvenirs de séjours avec les camping-car de Joe and Angel M Zubia

Voir tous les commentaires

Jesse G.

5juillet 2024

Good.

Michael L.

5juillet 2023

Christopher a.

5juin 2023

A great “check in” and “check out” process. Very simple. Will definitely rent from them again. Thank you!

Joel O.

5janvier 2023

Wonderful trip and trailer. Joe and Angel were incredibly kind and helpful, this was our second time renting with them and we look forward to renting with them again in the future.

Rodrigo R.

5novembre 2022

Junior M.

5octobre 2022

Had a fun time with the fam! Thanks Joe and Angel for the rig definitely will rent again.

1 Photo soumise(s) par Junior M

Heather R.

5juillet 2022

The trip was great and the rig was absolutely perfect. Joe and Angel are the best.

Christopher a.

5juin 2022

The value for trailer rental was great but the Outdoorsy fees almost doubled the rental cost.
The trailer was great and the host as well. Would rent from them again.

Jonathan E.

5octobre 2021

Was awesome

1 Photo soumise(s) par Jonathan E

Jordan P.

5octobre 2021

Rafael H.

5septembre 2021

Joe and Angel were SUPER great explaining everything we need it to know ..everything was super clean. They will answer any questions we had in a very fast manner...

réponse de Joe and Angel

Thank you so much! So glad you had a great trip. Hope to hear from you again soon!!!

Abel C.

5août 2021

Josh B.

1mars 2021

This was the worse experience I've had dealing with a rental site like this it has nothing to do with Outdoorsy but about the Dishonest rude people I rented it from. 1. I asked Asked Angel if she would waive the Cleaning fee if I promised to clean it myself she said that even if I cleaned it they would have to re do everything because of Covid regulations, That was not true there's other renters that don't charge but ok no problem I told her i'd bring it back messy in a joking matter and moved forward. 2. I was unable to get it back by 4pm due to running out of gas in the middle of the dessert so I didn't get home until 9pm which was 4 hours after I was supposed to, I come to find out they charge $15 an hour after the "time" slot. I didn't know this and all the other renters i've dealt with where very flexible about the time. so i ended up having too pay for an extra night. ok no biggie I guess those are the rules I felt they could have been more flexible but it is that it is. Now the 3rd thing is why I'm writing this review because I never do especially bad ones! after i returned the trailor and signed the paper work stating it was in the same condition as it was when I picked it up I get a text 3 hours later saying there is a 'huge gash in one of the tires and the cost is $150.00 and other then that everything looks good" ..... I walked the trailer before i brought it back there was 100% no gash in the tire I wouldn't of drove the trailer with my 9yr old son in the car if there was a large gash in the tire so I told Angel I'd fight this and to send me a picture of the gash. here response was " ok I've had enough of your shit. Fight it that's fine we have pics and you checked out the tire before you left. the gash has metal threads showing and I can not use it like that you are responsible for this. I was trying to be cool but if your going to be an ass then I will too" "you could have done your FUC%^ng Dishes (which where rinsed off mind you and in a bag) we are not your maids" NOW AT THIS POINT I'M MIND BLOWN AND CONFUSED TO WHAT'S HAPPENING .....after this we went back and fourth I called her husband Joe who immediately started yelling on the phone that he wasn't going to take my shit and cussing at me and wouldn't let me talk and hung up before I could get a word in because I thought his wife may be just having a bad day! haha Nope Joe was just as irrational as Angel. so if you rent from these people make sure you take extra pre caution and cross your T's and dot you I's because they will take advantage in any way they can. or better yet find someone else.

réponse de Joe and Angel

Seeing a review like this is disheartening because we pride ourselves on not only providing a clean and fully functional toy hauler, we’d like to think we also provide an exceptional renting experience. Because Josh Beeman took the time and effort to express his experience with us and our toy hauler, we will do the same in kind.Josh Beeman’s review does not address the cleanliness, functionality and amenities provided by us while he enjoyed the use of our toy hauler. It also does not accurately reflect the time, patience and respect we afforded him from his initial contact with us through the return of our toy hauler. It mostly addresses our interaction after the return, though also inaccurate. Instead of going into all the details, we will address each of his points.1) The cleaning fee issue - The booking negotiations started with a request for a two day booking ( our minimum is three days) which we immediately agreed to, and multiple requests to waive the cleaning fee and black dump fees. regardless of the 3 explanations that we do CDC level cleaning. There was also back and forth regarding pick up and return times because what we offered didn't work for him. After agreeing to the two day booking and his requested pick up and drop off times, it ended with “Booked, it’s going to be dirty when I get back though lol. Jk” We are not sure what he believes is untrue but our cleaning and dump fees are very clear in our listing, and we do clean our toy hauler thoroughly based on CDC recommended guidelines, listed and advertised as Enhanced Clean. What other owners charge is not our concern.2) He did not arrive at the agreed upon return time, nor did he contact us. We had to reach out to him, at the time he was supposed to have returned, to find out that he had not even begun his return trip back to town. Had he contacted us to reassure us that all was well with our toy hauler, we may have been more understanding. When notifying us of the time he would be arriving in town and returning our toy hauler, which he informed us was going to be at 10pm or 11pm (6-7 hours late, not 4), he was given the choice of late fees or an extra night, neither of which he was happy about. He chose the extra night. He didn’t know about the late fees because he tried rushing us through his orientation, continually checking his phone, and clearly distracted. He did not allow us to go through the paperwork which had information regarding the late fees, instead cutting off the run through of paperwork and just signing.3) Our trailer was not returned to us in the condition it was picked up in nor did he sign “the paper work stating it was in the same condition as it was when I picked it up”. Paperwork stated it was not cleaned or dumped. Josh returned our toy hauler with said bag of dirty dishes in the sink (“ If you're going to charge me a cleaning fee, don’t you think you should do the dishes”), not swept, and very clearly not in the condition in which he received it. Return procedure was rushed as he was again in a hurry. He left. Shortly after he left, damage was found on one of our tires. When we notified him 90 minutes later ( not 3 hours ) he became defensive and accusatory, threatening us with a bad review if we charged him for the tire. There were a few other minor damages found (blinds found on the floor of our toy hauler, no longer functional; upper bunk lock pins damaged due to being pounded in the wrong hole; screen door damage; dent put in our oven door. With the exception of the tire, we had no intention of charging him any extra fees, even though it was well within our rights to do so.

Alfonso J.

5novembre 2020

Joe and Angel are great. They explained everything about the TH. Would definitely recommend this TH.

2 Photos soumise(s) par Alfonso J

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À propos de Joe and Angel locations de camping-car

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1 camping-car à louer

Souvenirs de séjours avec les camping-car de Joe and Angel M Zubia

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