4
Membre OutdoorsyHôte depuis avril 2021
À propos de Andres and Marise locations de camping-car
4
Membre OutdoorsyHôte depuis avril 2021
Pas de camping-car disponible à la location
Andres and Marise Caballero n'a pas actuellement de véhicules disponibles.
Souvenirs de séjours avec les camping-car de Andres and Marise Caballero
Outdoorsy
0juin 2021
The Host canceled the booking 7 days before departure. This is an automated posting.
Outdoorsy
0juin 2021
The Host canceled the booking 4 days before departure. This is an automated posting.
Outdoorsy
0mai 2021
The Host canceled the booking 6 days before departure. This is an automated posting.
Juan S.
1mai 2021
La verdad que nos sentimos estafados por esta pareja. Y quiero denunciarlo. El vehiculo no estaba en condiciones. Nos tomo un deposito en efectivo por su medio. En el viaje nos entrego un vehiculo con las lonas de los slider totalmente gastadas y hasta cortadas. Una noche se solto la lona safo el rollo y por seguridad de buena fe lo bajamos. Pero resulta que nos queria cobrar 500 usd (precio que el pone sin ningun soporte) por la escusa que el seguro por bajar el rollo no lo cubre.
ATENCION!! Que esto nos obligo a no.poder usar el slider de atras por que despues de esto.vimos que esta en las mismas condiciones. REVISENLO POR QUE SE LOS VA A COBRAR AL QUE TENGA LA.MALA SUERTE COMO NOSOTROS. Tengo las.primeras fotos del viaje donde se ve claramente cortada las.lonas y estaban totalmente vencidas. Lo que no comprendo es por que ejecuta el seguro si son gastos de mantenimiento. No recomiendo que lo alquilen por q de la optica rota si nos hicimos cargo (solo el plastico lo cobro mas de 100 usd) y aparte nos cobro otra que estamos seguro que no rompimos. Las demas fotos que subio no tiene daños.. son para justificar lo desorbitante del gasto que nos cobro. Solo espero que el seguro no le pague nada por que a nosotros ya nos cobro y varias veces lo aseguro por que el plastico de la optica salia 16 usd
Unica rotura con responsabilidad. Lamento que personas asi esten prestando servicios. Pero no voy a parar hasta averiguar que proceso legal hacer.
The truth is that we feel cheated by this couple. And I want to report it. The vehicle was not in condition. We took a cash deposit through you. On the trip, he gave us a vehicle with the slider canvas completely worn and even cut. One night the canvas sappho the roll was released and for security in good faith we lowered it. But it turns out that he wanted to charge us 500 usd (price that he puts without any support) for the excuse that the insurance for lowering the roll does not cover it. ATTENTION!! That this forced us not to be able to use the back slider because after this we see that it is in the same condition. REVIEW IT BECAUSE IT WILL BE CHARGED TO THE ONE WHO HAS BAD LUCK LIKE US. I have the first photos of the trip where you can see clearly cut the canvas and they were totally expired. What I do not understand is why you run the insurance if they are maintenance expenses. I do not recommend that they rent it because of the broken optics if we took over (only the plastic I charge more than 100 usd) and apart from that they charge us another one that we are sure we did not break. The other photos that he uploaded are undamaged .. they are to justify the exorbitant expense that he charged us. I just hope that the insurance does not pay anything because they already charged us and several times I insure it because the plastic of the optician left 16 usd Only break with responsibility. I'm sorry that people like that are rendering services. But I'm not going to stop until I find out what legal process to go through.
ATENCION!! Que esto nos obligo a no.poder usar el slider de atras por que despues de esto.vimos que esta en las mismas condiciones. REVISENLO POR QUE SE LOS VA A COBRAR AL QUE TENGA LA.MALA SUERTE COMO NOSOTROS. Tengo las.primeras fotos del viaje donde se ve claramente cortada las.lonas y estaban totalmente vencidas. Lo que no comprendo es por que ejecuta el seguro si son gastos de mantenimiento. No recomiendo que lo alquilen por q de la optica rota si nos hicimos cargo (solo el plastico lo cobro mas de 100 usd) y aparte nos cobro otra que estamos seguro que no rompimos. Las demas fotos que subio no tiene daños.. son para justificar lo desorbitante del gasto que nos cobro. Solo espero que el seguro no le pague nada por que a nosotros ya nos cobro y varias veces lo aseguro por que el plastico de la optica salia 16 usd
Unica rotura con responsabilidad. Lamento que personas asi esten prestando servicios. Pero no voy a parar hasta averiguar que proceso legal hacer.
The truth is that we feel cheated by this couple. And I want to report it. The vehicle was not in condition. We took a cash deposit through you. On the trip, he gave us a vehicle with the slider canvas completely worn and even cut. One night the canvas sappho the roll was released and for security in good faith we lowered it. But it turns out that he wanted to charge us 500 usd (price that he puts without any support) for the excuse that the insurance for lowering the roll does not cover it. ATTENTION!! That this forced us not to be able to use the back slider because after this we see that it is in the same condition. REVIEW IT BECAUSE IT WILL BE CHARGED TO THE ONE WHO HAS BAD LUCK LIKE US. I have the first photos of the trip where you can see clearly cut the canvas and they were totally expired. What I do not understand is why you run the insurance if they are maintenance expenses. I do not recommend that they rent it because of the broken optics if we took over (only the plastic I charge more than 100 usd) and apart from that they charge us another one that we are sure we did not break. The other photos that he uploaded are undamaged .. they are to justify the exorbitant expense that he charged us. I just hope that the insurance does not pay anything because they already charged us and several times I insure it because the plastic of the optician left 16 usd Only break with responsibility. I'm sorry that people like that are rendering services. But I'm not going to stop until I find out what legal process to go through.
réponse de Andres and Marise
We are very sorry for this type of disagreement on the part of the client when there are additional charges but before leaving on vacation a detailed inspection of the entire vehicle and its operation is made, the renter is responsible for damages less than $1500 and also for driving with extreme care and responsibility. Our vehicle is monitored by GPS and security cameras where you can see the decisions that the rental makes when driving. In this case, the renter never informed us of the failure of the slider during his journey and made the decision to get on the roof and disassemble it by himself and bring it inside the vehicle without our consent, this action made by himself caused additional because clearly he didn’t has the correct equipment and tools to do it and he didn’t take photos or videos as proof of what really happened, so clearly now we have to replace it and pay a professional to install it from scratch because all the connections were removed by the renter when supposedly according to him the only damage was in the awning and no the complete system. The renter also when he was executing a reverse maneuver caused damage to the right turn signal light with it detachment and also damages to the paint in the same area. We don’t know the reason why the renter wrote this review because on the day of the return of the vehicle he was informed of the estimated cost of the repairs and the damage caused and he assumed complete responsibility and agreed by signing the papers of the additional charges, he never complained or argued with us about it. We are really sorry that things like this happen but everything is explained in the contract and the terms and conditions to which the renter has access through the outdoorsy app before making the decision of booking and paying. This contract, terms and conditions is also read and signed by both, owner and renter before leaving.
1 Photo soumise(s) par Juan S
Colin B.
5mai 2021
We recently rented the Dream Machine from Andres and Marise and had a wonderful experience. Their communication was excellent and they were very accommodating regarding the pick up. The RV was in excellent condition and they were very helpful in showing me all that the RV has to offer. The RV drove very well and the AC was fantastic. We will definitely be renting the Dream Machine in the future. Actually, we already have it booked again for our next trip. I completely recommend renting this RV from Andres and Marise. You won't be disappointed.
réponse de Andres and Marise
We’d just like to thank you for taking your time to write this review about our service and our Dream Machine. We are a small, family run local business here in Miami and every bit of feedback like this does so much to help us out!! We are very grateful for customers like you and hope you stick with us for years to come and thank you for trusting in us for your next vacation!!!
