Our October 3–5 RV rental, booked over six weeks ahead for our 44th anniversary, ended early due to safety, sanitation, and equipment issues\. This was our first RV rental\. At pickup and setup, we found a severed emergency breakaway cable, a broken electric jack, human waste in the black tank, sulfur\-smelling water, a leaking propane tank, inadequate propane, no hot water on electricity or gas, a sticking door lock and handle, and a sewer hose too short to connect\. The host acknowledged the cable was awaiting replacement\. We reported the issues to the host and contacted Outdoorsy Roadside Assistance\. The host declined to pay for a technician to complete repairs\. Troubleshooting with the host did not resolve the issues\. We provided photos and texts documenting the condition and communications\. Because the problems remained unresolved, we returned the RV early October 5 around 3 p\.m\. At return, the host apologized, said he was embarrassed, and promised a full refund and complimentary future rental\. Outdoorsy refunded the insurance and returned our security deposit, but the rental charge remains unrefunded\. We ask Outdoorsy to ensure the promised rental refund is issued

Excellent owner. I have rented from him for several years and plan to in the future. He actually came out to assist with an electrical issue that was not even his problem. Thanks again for a great experience.

Michael and his rig are both five stars! Clean, excellent instructions, hitch for your receiver if needed, electric tongue lift and cordless socket driver makes short work of site setup. Overall, great memory, high value, and excellent host. We highly recommend!

We booked many months in advance for the F1 race at COTA. We had never rented with outdoorsy or been to this track before so there were a lot of unknowns. Michael could not have been a better host to us. He thought of things that we had not, and went way out of his way (with a generous spirit) to ensure we would have the perfect set up. The trailer was clean, well appointed and exceeded our expectations for comfort, function and customer service. We paid for the generator option. It was whisper quiet and sipped the gas that Michael had arranged for us on delivery. We hope to return again one day and would love to have our "home sweet home" in lot N again, at Circut of the Americas! Thank you for going the extra mile to make our first Grand Prix a wonderfull experience.