American Coach - American Patriot FD2 (144)

I reserved a specific vehicle, and on the day of pick up, I noticed the VINs were different. Another car was brought to me. When I addressed my concern, I was told this was the only vehicle they had, and the one I reserved was not avaible. I had no choice but to take the car; otherwise, my Thanksgiving plans would be canceled. Cost adjustments were made for the only availble vehicle. The vehicle was dirty, with animal hair, and had 40% gray water and 50% fresh water. Bobby told me during my walk-through that the gray water tank was empty and that the electric panel was giving a false reading. I was also told that fresh water didn't need to be full because it would spill over while traveling. Both statements turn out to be false. When I drove the vehicle home, I spent an hour cleaning it, vacuuming as much animal hair as possible. When I finished packing, I realized the rear bench seats had no seat belts, so I had to return to Ultimate RV to ask for some. The store personnel did her best to locate seat belts to install, and had to install them with the back door open in the rain and cold. My entire day was wasted cleaning and prepping the vehicle for a safe trip, and I didn't start our family trip until late afternoon, and I was charged for it. I returned the RV in better condition than I received it. I don't think I'll ever do business with Ultimate RV again or recommend anyone to them. I also asked for a military discount and I never received one.